Refund and Cancellation Policy

At NayeRaste.com, we aim to provide high-quality educational materials at affordable prices, and we want you to be fully satisfied with your purchase. This Refund and Cancellation Policy outlines the circumstances under which you can request a refund, cancel your order, and the processes involved.

1. Refunds

We offer refunds under the following conditions:

  • Incorrect or Defective Products: If you receive a study material that is defective, incomplete, or not as described, you are eligible for a refund. Please contact us within 7 days of receiving the product to request a refund or replacement.
  • Incorrect Order: If you accidentally purchase the wrong study material or make a duplicate order, you can request a refund within 24 hours of the transaction.
  • Unavailability of Content: If the study material you purchased is temporarily out of stock or unavailable for download, you are eligible for a refund.
  • Unopened Physical Products: If you purchased any physical items (such as printed materials) from our website, you may return them for a full refund, provided that the item is unopened, unused, and in its original packaging. The return request must be made within 7 days of receiving the product.

2. Cancellations

If you wish to cancel an order, we are happy to accommodate your request under the following conditions:

  • Order Cancellation Before Shipment: If you request to cancel your order before it has been shipped or processed, we will provide a full refund. Please contact us within 24 hours of placing your order for cancellation.
  • Digital Content: If you have purchased digital study materials (e.g., eBooks, PDFs, or online courses) and have not accessed or downloaded them yet, you may cancel the order and request a full refund within 24 hours of purchase.
  • Cancellation for Physical Products: If you wish to cancel an order for physical products that are yet to be shipped, you may request a cancellation within 24 hours of placing the order. If the product has already been shipped, it may be subject to our standard return policy upon receipt.

3. Non-Refundable Products

We do not offer refunds or cancellations on the following:

  • Digital Downloads or content that has already been accessed or downloaded.
  • Products purchased through third-party platforms (e.g., app stores, external marketplaces).
  • Any purchased study materials or products that have been partially or fully used, opened, or downloaded (if applicable).

4. How to Request a Refund or Cancellation

To request a refund or cancellation, please follow these steps:

  1. Contact us via email at info@nayeraste.com with the subject line “Refund Request” or “Order Cancellation.”
  2. Provide your order number, details of the issue (for refunds), or reason for cancellation.
  3. If returning a physical item, please include a photograph of the unopened product in its original packaging.
  4. For cancellations, include the date of purchase and any relevant order details.
  5. Our support team will review your request and notify you of the decision within 5 business days.

5. Refund Process

If your refund request is approved, we will process the refund to the original payment method used during the purchase. Please note that depending on your payment provider, it may take 5-10 business days for the refund to be reflected in your account.

6. Shipping Costs

For items that are returned in accordance with this policy, the customer is responsible for the return shipping costs, except when the return is due to an error on our part (e.g., defective or incorrect items). In such cases, we will cover the return shipping costs.

7. Changes to Refund and Cancellation Policy

We reserve the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately. Please review this page periodically to stay informed about any updates.

8. Contact Us

If you have any questions or concerns regarding our Refund and Cancellation Policy or need assistance, please do not hesitate to contact us at info@nayeraste.com.